This purpose of this page is to inform you about the third party service providers we work with to run SessionLab.
As we would like to focus on our mission, we decided not to run our own infrastructure or develop all the business support features that we need ourselves. That is why we work with third party service providers who provide hosting, maintenance, backup, storage, analytics, help desk, payment processing and other services for us.
Before engaging any third party service providers, we carry our out due diligence to evaluate their, approach to privacy, security and other practices affecting the processing of the data we might forward to them.
We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our data protection agreements with these service providers require them to maintain the confidentiality of such information.
Third party service providers we engage in storing and processing the content you create in SessionLab are carrying out their processing activities within the territory of the European Union: Both in case of Amazon Web Services and Pusher we utilize their Irish data center.
Next to these, we do work with other third party service providers – for example, transactional email and analytics services. These providers are either located either in Europe or the US and we have Data Protection Agreements with each.
When we select third party service providers, we make sure that they have executed Standard Contractual Clauses (as approved by the European Commission) that provide legal grounds for assuring that your Personal Data will receive an adequate level of protection within the meaning of the General Data Protection Regulation (GDPR).
The type of data we forward to such providers are typically the user profile data of SessionLab users (name, email, IP, device and browser information), but not the session content that users create.
So to summarise, the actual content you might create in SessionLab is stored and processed within the territory of Europe, while your own personal data (such as name, email address, IP address) does leave the EU to GDPR-compliant service providers.
Below you may find the full list of third party service providers we work with to provide you with the service of SessionLab:
| Service Provider (Name of Service, if different) | Purpose | Data forwarded | Country of processing | Relevant for SessionLab customers (app users) |
|---|---|---|---|---|
| Amazon Web Services, Inc | Cloud hosting and infrastructure management | All data including Content you create and upload. Except payment information. | Ireland | Yes |
| Twilio Ireland Limited (SendGrid) | Transactional email delivery | Contact data | United States | Yes |
| Intercom, Inc. | Customer support and engagement | Contact data, Navigational data, Device & Browser info | United States | Yes |
| Mixpanel, Inc. | Product and marketing analytics | Contact data, Navigational data, Device & Browser info | United States | Yes |
| Sendinblue SAS (Brevo) | Email campaigns and automations for customer success and marketing purposes | Contact data | France, Belgium, Ireland | Yes |
| Pusher Ltd. | Real-time event and notification delivery | Session content excluding attachments | Ireland | Yes |
| Datadog, Inc. | System monitoring and performance analytics | Navigational data, Device & Browser info | United States | Yes |
| Functional Software, Inc. (Sentry) | Error tracking and performance monitoring | Name, Device & Browser info, Navigational data | United States | Yes |
| Google LLC (Vertex AI) | Cloud infrastructure and AI service to provide in-app AI functionality | Session content (opt-in based) | The Netherlands | Yes |
| PayPal (Europe) S.a.r.l. et Cie, S.C.A. (Braintree) | Payment gateway and processor for card payments | Contact data, Billing & Payment data, Subscription data | United States | Only for customers paying by card |
| 200OK LLC. (Profitwell) | Financial analytics | Contact data, Subscription data | United States | Only for customers paying by card |
| Pipedrive OÜ | CRM tool for sales leads and customer account management | Contact data | Germany | Yes |
| Google LLC (Google Analytics) | Marketing analytics | Navigational data, Device & Browser info | Worldwide - Google's network of geographically distributed data centers | Yes |
| Google LLC (Google Suite) | Email, productivity and collaboration tools | Contact data | Worldwide - Google's network of geographically distributed data centers | Yes |
| Slack Technologies, LLC | Internal communication and customer support | Contact data | United States | Yes |
| Notion Labs, Inc. | Knowledge management and internal documentation | Contact data | United States | Yes |
| Zapier, Inc. | Automations between apps for Customer Success and Sales workflows | Contact data | United States | Yes |
| LaGrowthMachine SAS | Sales enablement for LinkedIn and email communication | Contact data | France | Yes |
| Typeform SL | Surveys for product development and marketing | Contact data | Spain | Yes |
| NativeForms | Surveys for customer satisfaction measurement | Contact data | United States | No |
| Igil Webs SRL (FirstPromoter) | Affiliate partner management | Contact data | United States | No |
| Sovereign Net LTD (Convertful) | Website tool for capturing email subscribers | Contact data | United States | No |
| CircleCo, Inc. (Circle) | Community/forum and event hosting platform | Contact data | United States | No |
| Wingify Software Pvt. Ltd. (VWO) | Website A/B testing and optimization | Navigational data, Device & Browser info | Belgium | No |